By using the Web Site ("Site") www.medserv.us, or any other Site owned, operated, licensed, or controlled by MedServ or any of its related, affiliated, parent or subsidiary companies (together, "MedServ"), or downloading information (the "Materials") from the Site, you agree and are subject to the following terms and conditions. If you do not agree to these terms, you should not use the Site or download materials from the Site.
RESTRICTED USE MedServ authorizes you to view, copy, print, and download the Materials at this Site provided the Materials are used for lawful, informational and noncommercial purposes only and that you do not delete from the Materials any of their original copyright, trademark and other such proprietary notices. This authorization is not a transfer of title in the Materials or in copies of the Materials. You may not modify the Materials in any way or reproduce or publicly display, perform, or distribute or otherwise use them for public or commercial purposes. You may not transfer the Materials to any person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the Site, as it may be updated from time to time.
LIMITATION OF LIABILITY Neither MedServ nor its directors, employees, representatives will be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure, nor will such individuals or entities be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this Site, even if there is negligence by MedServ, its agents or contractors, or an authorized MedServ representative has been advised of the possibility of such damages, or both.
AUTHORIZED USE Except as described otherwise, all materials in the MedServ Site are made available only to provide information about MedServ. MedServ controls and operates this Site from its headquarters in Platte City, Missouri, United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use this Site from other locations, you are responsible for compliance with applicable local laws.
DISCLAIMER The material in this Site could include technical inaccuracies or typographical errors. MedServ may make changes or improvements at any time. THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, MEDSERV DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MEDSERV DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. MEDSERV DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE MATERIAL IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE, YOU (AND NOT MEDSERV) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
EQUAL OPPORTUNITY EMPLOYER MedServ is an equal opportunity employer committed to a diverse workforce. To be considered for a posted job opportunity, you must contact the designated recruiting representative.
LINKING This Site may be linked to other Sites that are not maintained by MedServ. MedServ is not responsible for the contents of those Sites. The inclusion of any link to such Sites does not imply endorsement by MedServ of those Sites. Any creating by you of any kind of Hyperlink to the Site is not allowed without the permission of MedServ. If you wish to obtain permission to hyperlink, please contact: MedServ, 303 Marshall Road, Box 170 Platte City, MO 64079 (816) 431-5791 Fax: (816) 431-2653 firstname.lastname@example.org
MISCELLANEOUS If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this Site for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this Site. MedServ can revise these Terms and Conditions at any time by updating this posting.
PRIVACY MedServ is sensitive to the privacy concerns of those visiting its Site on the Internet. Generally, no personal information is automatically collected from visitors to the Site. However, certain non-personal information of visitors is recorded by the standard operation of the MedServ Site or other authorized third parties’ Internet servers. This information is primarily used to provide an enhanced online experience for the visitor. Information tracked includes the type of operating system in use (e.g., Macintosh, Windows) and the type of browser being used by the visitor (e.g., Netscape, Internet Explorer).
Other uses of this information include internal review of the number of visitors to the Site but only in an aggregate and non-personally-identifiable form. E-mail addresses and other personally identifiable data about visitors to this Site are known only when voluntarily submitted.
Personally identifiable information that may be collected in connection with visitors is retained by MedServ and is not sold or otherwise transferred outside the company.
To the extent that any of the Sites accessible through the MedServ Web Site have different practices, these practices will be explained at that Site.
Notice of Medical Privacy Practices
Effective Date: 14 April 2003 THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. If you have any questions about this notice, please contact our Privacy Officer at (816) 431- 5791.
WHO MUST FOLLOW THIS NOTICE? This notice describes the privacy practices of MedServ International, LLC, MedServ Air Medical Transport, LLC, and CareForce that make up an affiliated covered entity.
We are required by law to:
HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION: The following categories describe ways that we may use and disclose health information that identifies you (“Health Information”). Some of the categories include examples, but every type of use or disclosure of Health Information in a category is not listed. When PHI is shared we will disclose the minimum necessary to fulfill the purpose of disclosure. Except for the purposes described below, we will use and disclose Health Information only with your written permission. If you give us permission to use or disclose Health Information for a purpose not discussed in this notice, you may revoke that permission, in writing, at any time by forwarding your request to our Privacy Officer at the address provided in this notice.
For Treatment. We may use Health Information to treat you, provide you with health care services, or coordinate your health care. We may disclose Health Information to hospital personnel, doctors, nurses, technicians, EMS and/or public service personnel, or other personnel, including people outside our service who may be or had been involved in your medical care related to this event resulting in the provision of our services. For example, we may tell your primary physician about the care we provided you or give Health Information to a specialist to provide you with additional services.
For Payment. We may use and disclose Health Information so that we or others may bill or receive payment from you, anyone who agrees to pay on your behalf, an insurance company or a third party for the treatment and services you received. For example, we may give your health plan information about your treatment so that they will pay for such treatment. We also may tell your health plan about a treatment you are going to receive to obtain prior approval or to determine whether your plan will cover the treatment. For Health Care Operations. We may use and disclose Health Information for health care operations purposes. These uses and disclosures are necessary to make sure that all of our patients receive quality care and for our operation and management purposes. For example, we may use Health Information to review the treatment and services we provide, and we may disclose Health Information with other health care agencies that provided services to you to ensure that the care you receive is of the highest quality.
Individuals Involved in Your Care or Payment for Your Care. We may release Health Information to a person who is involved in your medical care or helps pay for your care, such as a family member or friend. We also may notify your family about your location or general condition or disclose such information to an entity assisting in a disaster relief effort. Research. Under certain circumstances, we may use and disclose Health Information for research purposes. For example, a research project may involve comparing the health and recovery of all patients who received one medication or treatment to those who received another, for the same condition. Before we use or disclose Health Information for research, though, the project will go through a special approval process. This process evaluates a proposed research project and its use of Health Information to balance the benefits of research with the need for privacy of Health Information. Even without special approval, we may permit researchers to look at records to help them prepare a new research protocol.
SPECIAL CIRCUMSTANCES To You or Your Personal Representative. We will disclose Health Information to you or a person that you designate as your personal representative or to a person that is designated by law such as parent or guardian. Such disclosure will be made upon a written request to the Privacy Officer.
As Required by Law. We will disclose Health Information when required to do so by international, federal, state or local law. To Avert a Serious Threat to Health or Safety. We may use and disclose Health Information when necessary to prevent or lessen a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, will be to someone who may be able to help prevent the threat.
Business Associates. We may disclose Health Information to our business associates that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. For example, we may use another company to perform billing services on our behalf. All of our business associates are obligated, under contract with us, to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.
To the Secretary of Health and Human Services. We will disclose Health Information when requested to do so by the Department of Health and Human Services as part of any compliance review or investigation. Organ and Tissue Donation. If you are an organ donor, we may release Health Information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary, to facilitate organ or tissue donation and transplantation. Military and Veterans. If you are a member of the armed forces, we may release Health Information as required by military command authorities. We also may release Health Information to the appropriate foreign military authority if you are a member of a foreign military.
Workers’ Compensation. We may release Health Information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness. Public Health Risks. We may disclose Health Information for public health activities. These activities generally include disclosures to prevent or control disease, injury or disability; report births and deaths; report child abuse or neglect; report reactions to medications or problems with products; notify people of recalls of products they may be using; track certain products and monitor their use and effectiveness; notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and conduct medical surveillance of our service in certain limited circumstances concerning workplace illness or injury. We also may release Health Information to an appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence; however, we will only release this information if you agree or when we are required or authorized by law. Health Oversight Activities. We may disclose Health Information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, governmental reporting requirements, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
Lawsuits and Disputes. We may disclose Health Information in response to a court or administrative order. We also may disclose Health Information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.
Law Enforcement. We may release Health Information if asked by a law enforcement official for the following reasons: (1) in response to a court order, subpoena, warrant, summons or similar process; (2) limited information to identify or locate a suspect, fugitive, material witness, or missing person; (3) about the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement; (4) about a death we believe may be the result of criminal conduct; (5) about criminal conduct on our premises; and (6) in emergency circumstances to report a crime, the location of the crime or victims, or the identity, description, or location of the person who committed the crime.
Coroners, Medical Examiners and Funeral Directors. We may release Health Information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We also may release Health Information to funeral directors as necessary for their duties.
National Security and Intelligence Activities. We may release Health Information to authorized federal officials for intelligence, counter-intelligence, and other national security activities authorized by law.
Protective Services for the President and Others. We may disclose Health Information to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.
Inmates or Individuals in Custody. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release Health Information to the appropriate correctional institution or law enforcement official. This release would be made only if necessary (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; or (3) for the safety and security of the correctional institution.
YOUR RIGHTS: You have the following rights regarding Health Information we maintain about you: Right to Inspect and Copy. You have the right to inspect and copy Health Information that may be used to make decisions about your care or payment for your care. To inspect and copy this Health Information, you must make your request, in writing, to our Privacy Officer. Right to Amend. If you feel that Health Information we have is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for us. To request an amendment, you must make your request, in writing, to our Privacy Officer.
Right to an Accounting of Disclosures. You have the right to request an accounting of certain disclosures of Health Information we made. To request an accounting of disclosures, you must make your request, in writing, to our Privacy Officer.
Right to Request Restrictions. You have the right to request a restriction or limitation on the Health Information we use or disclose for treatment, payment, or health care operations. In addition, you have the right to request a limit on the Health Information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not share information about your surgery with your spouse. To request a restriction, you must make your request, in writing, to our Privacy Officer. We are not required to agree to your request. If we agree, we will comply with your request unless we need to use the information in certain emergency treatment situations. Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we contact you only by mail or at work. To request confidential communications, you must make your request, in writing, to our Privacy Officer. Your request must specify how or where you wish to be contacted. We will accommodate reasonable requests.
Right to a Paper Copy of This Notice. You have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. You may obtain a copy of this notice at our web site, To obtain a paper copy of this notice write to our Privacy Officer. At the following address: MedServ Air Medical Transport, LLC Attn: Privacy Officer 303 Marshall Road, Box 170 Platte City, MO 64079
CHANGES TO THIS NOTICE: We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for Health Information we already have as well as any information we receive in the future. We will post a copy of the current notice on our website. The notice will contain the effective date on the first page, in the top right-hand corner.
COMPLAINTS: If you believe your privacy rights have been violated, you may file a complaint with us or the Secretary of the Department of Health and Human Services. To file a complaint with us, contact our Privacy Officer. All complaints must be made in writing. You will not be penalized for filing a complaint.
CONTACT INFORMATION: All correspondence and requests should be forward to our Privacy Officer at the following address: Privacy Officer MedServ Air Medical Transport, LLC 303 Marshall Road, Box 170 Platte City, MO 64079